Pharmacy Fulfillment Options for Virtual Care

  • March 22, 2021

Find a list of companies offering compliant telehealth prescription fulfillment and delivery services and learn about their offerings.

Prior to launching a virtual care or telehealth service, you may want to consider setting up a framework for digital prescription fulfillment and delivery. While larger organizations may decide to build this infrastructure in-house, most partner with a pharmacy fulfillment provider for expediency.

Pharmacy fulfillment companies provide a variety of services:

  • Maintaining a product database

  • Managing stock

  • Accepting cash and/or insurance-based medications

  • Picking and packaging prescriptions

  • Providing multi-dose packaging

  • Providing multi-language support

  • Managing postage and order tracking

  • Managing customer service

  • Completing refunds


It’s important to select a prescription fulfillment provider that meets your organization’s unique needs. The most significant considerations are usually cost, geographic reach, shipping speed, and whether you want to white label your prescriptions with customized branding and packaging.

Nationwide pharmacy fulfillment service providers

Curexa

Founded in 2003 as an independent, family-owned pharmacy, Curexa focuses on patient care and customer support, with 24/7 access to a PharmD, service in more than 200 languages, and accessible service for the visually and hearing impaired.

  • Location: New Jersey

  • Special services: Compounding services are available.

  • Ships to: All 50 states and D.C.

Eagle Pharmacy

This full-service pharmacy promises to work directly with pharmaceutical companies to get brand-name medications at affordable prices. Services include automated refills; home delivery, with expedited shipping available; drug-to-drug interaction review; and online patient services including shipment tracking and prescription history.

  • Location: Florida

  • Special services: Refrigerated shipping is available.

  • Ships to: All 50 states, D.C., and U.S. territories.

Gogo Meds

Gogo Meds promises a streamlined and hassle-free process for both patients and doctors, superior customer service, free shipping anywhere in the U.S., and convenient auto-refill service. Shipping usually takes 5-7 days, depending on location.

  • Location: Ohio and Florida

  • Special services: Gogo Meds offers white labeling and can fill veterinary prescriptions.

  • Ships to: All 50 states and D.C.

HealthWarehouse

HealthWarehouse touts high customer satisfaction ratings and affordable prices. Services include a 90-day return policy with no restocking fees, pharmacist consultation, a 1-5 day processing time, free USPS standard ground shipping, and online order tracking.

  • Location: Kentucky

  • Special services: Medical and diabetic supplies, over-the-counter medicines, and pet medications are available.

  • Ships to: All 50 states

Omnicare

Owned by CVS, Omnicare is the nation’s largest provider of senior care pharmacy services. Services include delivery of sealed medication packets prepared and checked for each resident and pharmacist consultations to review each resident’s medications. A secure web platform allows clinicians to check drug costs, refill medications, process returns, manage census and invoices, track order status, and more. The platform interfaces with major EHR, EMR, and eMar systems.

  • Location: Cincinnati

  • Special services: Omnicare offers wellness programs to address medication allergies, senior dosing, medication interactions, side effects, and contraindications.

  • Ships to: 49 states

PillPack

Owned by Amazon Pharmacy, this DTC service automatically sends patients the medications they need each month, with free delivery and 24-hour pharmacy support. Each month’s delivery comes with a detailed medication list with dose instructions and images to help identify each pill.

  • Location: Pharmacies in Austin, Texas; Brooklyn, NY; Manchester, N.H.; Miami, Florida; and Phoenix, Arizona.

  • Special services: Meds come packaged by day and time.

  • Ships to: Continental U.S., does not include Hawaii or Puerto Rico

Ridgeway Pharmacy

Ridgeway has been providing mail-order prescription services since 1998. Patients can fill multiple-month supplies of their prescriptions to reduce the need for refills. Standard shipping is free for Ridgeway members, and expedited shipping is available for an additional fee.

  • Location: Montana

  • Special services: Ridgeway partners with Quit Lines in several states to provide prescription medication to help patients quit tobacco.

  • Ships to: All 50 states

WellDyne

With a focus on specialty and chronic care patients, WellDyne is a full-service, independent pharmacy benefit manager (PBM) that offers customizable and a la carte pharmacy fulfillment solutions. Services include specialty pharmacy, mail order pharmacy, central fill, call center, prior authorization, and clinical support programs.

  • Location: Florida and Colorado

  • Special services: White labeling is available. Patients can access self-service and texting options.

  • Ships to: All 50 states

Regional pharmacy fulfillment service providers

Alto Pharmacy

This online retail pharmacy offers benefits coordination, prior authorization, price investigation, automatic refills, and free same-day delivery. Pharmacists are available seven days a week via phone, text, or email. Patients can manage their prescriptions and schedule deliveries online or via phone or text.

  • Location: San Francisco

  • Special services: Alto stocks specialty medication for HIV, hepatitis C and infectious diseases, asthma and COPD, rheumatology, M.S., gastroenterology, cardiology, and other conditions.

  • Ships to: San Francisco Bay Area, Los Angeles and Orange County, Denver-Boulder Metro Area, Las Vegas, Seattle. Fertility medication only: New York, Sacramento, San Diego.

Capsule

Capsule offers free, same-day courier delivery to the patient’s home, office, or any location where someone is available to receive it. Services include 24-hour access to pharmacists by phone or chat, medication syncing, medication counseling, automatic refills, prior authorization, dynamic inventory management, and text notification of delivery.

  • Location: New York

  • Special services: Temperature-controlled delivery is available.

  • Ships to: New York, Boston, Chicago, Twin Cities

Diamond Pharmacy

Family-owned Diamond Pharmacy specializes in institutional pharmacy services, including long-term care and assisted living facilities. Services include 24/7 pharmacist consultation, paperless eMAR, and EHR software, formulary management, and a suite of online pharmacy management tools, including free prescription reconciliation, reporting, and file management.

  • Location: Pennsylvania

  • Special services: Diamond Pharmacy is the nation’s largest pharmacy provider to correctional facilities.

  • Ships to: Pennsylvania, Maryland, and Ohio

Koshland Compounding Pharmacy

This compounding pharmacy tailors every prescription to the patient’s specific needs. Compounding is available for the following treatment areas: hormone replacement, thyroid, dermatology, low-dose naltrexone, urology, veterinary, pain, pediatric, sinus, and dental. Automatic refills are available.

  • Location: San Francisco

  • Special services: Medications are made in the lab from scratch using the exact strength and dosage the physician has prescribed.

  • Ships to: San Francisco Bay Area

ScriptAssistRx

The first prescription management platform built on Blockchain, ScriptAssistRx ships prescriptions in pre-dosed packages delivered every month to minimize medication mistakes. A dedicated caregiver portal is designed for people who are managing medications for a loved one. Shipping is free.

  • Location: Florida

  • Special services: White labeling is available.

  • Ships to: Florida initially, planned expansion


Wheel helps companies launch and scale virtual care services. Learn more about our 50-state clinician network, our best-in-class virtual care platform and white-labeled solutions for virtual care.